Thank you for your feedback!QuestionnAIRe - international customer satisfaction survey 2019
Ensuring quality is an investment for the future. You know best what we can do for you. True to this motto, 387 of our customers used the customer satisfaction survey as an opportunity to provide us with feedback.
Scheuch partnered with a market research company, Pluswert to conduct the anonymous survey in September and October 2019. The results showed that Scheuch continues to meet or exceed customer expectations.
- In addition to expressing that Scheuch’s products are high quality, customers also noted that the relationships with employees are also a significant part of being loyal to Scheuch.
- Sales, project management, installers, and commissioning engineers were rated above average.
- In terms of products, we score high in quality, reliability, and customized solutions.
- The feedback from our customers also established room for improvement in areas of quotation, sales documents, and the delivery time.
At the same time, we received valuable information indicating areas where Scheuch can improve.Back to overview